Relationship Management
Building a relationship begins from the first contact with the technology provider. Hamilton Shaw Consulting can support your organisation from this initial phase right through the lifecycle of the relationship, including concluding contracts should the need arise or when services are no longer required. We can advise your people on how to engage providers during the tender process, develop a governance structure for the relationship, and provide support to operationalise the governance regime for an effective and collaborative relationship.
Governance Frameworks
Developing solid governance frameworks at the outset of a relationship is an important part of ensuring things don't go awry down the track. The process provides clear lines of accountability – for both you and your technology provider – reduces risk, improves transparency and provides guidelines designed to assist all stakeholders in the relationship.
Relationship Healthchecks
Are you in a rut? Are you finding your technology provider just doesn’t understand you? Chances are they feel the same way – we can help.
As independent and objective advisors, we will work with you and your technology provider to determine what actions can be taken to remedy the situation, and we'll support you in implementing them to keep you out of the divorce courts….most of the time.
Vendor Management
We help clients manage their technology relationships throughout the lifecycle of a contract. We do this a number of ways, including:
- Operationalising the governance framework
- Ensuring effective escalation, prioritisation and resolution of disputes
- Ongoing assessment of supplier service quality, costs and underlying capabilities to ensure sustained delivery of market competitive services
- Making sure the client is also meeting their obligations under the contract
